Privacy Policy

HAIR HOUSE is a barber salon in Zouk Mikael, Lebanon. This policy explains what personal information we collect when you book with us, why we collect it, and the choices you have.

When you book an appointment or create an account we collect your name, phone number, and email address.

If you choose to share it, we collect your date of birth so we can offer you a birthday discount.

We keep a record of your appointments: the services booked, the date and time, and whether the appointment was completed, cancelled, or missed.

When you pay online, our payment provider processes the payment and tells us whether it succeeded. We never see or store your card or wallet credentials.

If you send us a message through the contact form, we keep that message so we can reply.

We use your information to manage your booking, to hold your place in the schedule, to take payment, and to contact you about that booking.

We use your date of birth only to apply birthday offers, and your appointment history only to serve you at the salon.

We do not sell your personal information. We do not use your name, phone number, email address, or appointment details for advertising.

Our website uses the Meta Pixel, a tool from Meta that helps us measure how well our Facebook and Instagram ads work and show them to people likely to be interested in the salon.

When you use our public pages, the pixel tells Meta which pages you view and when you start a checkout, create an account, book an appointment, complete a payment, or send us a message, together with the booking amount. Meta also receives technical information from your browser, such as your IP address and device type, and uses cookies to recognise your browser.

We do not send Meta your name, phone number, email address, or the details of your appointment through the pixel. Meta may connect this activity to your Facebook or Instagram account and handles it under its own privacy policy, published at facebook.com/privacy/policy.

You can limit ads based on your activity in your Facebook or Instagram ad preferences, and you can block or clear cookies in your browser. Either choice leaves booking fully available to you.

If you opt in during booking, we send you appointment messages on WhatsApp: a confirmation when your booking is made, a reminder before your appointment, and a notice if the appointment is cancelled.

These messages are sent through the WhatsApp Business Platform, operated by Meta. To deliver them we share your phone number and the details shown in the message with Meta.

WhatsApp messages are optional. You can opt out at any time from your profile page, by replying to any message asking us to stop, or by contacting us. Opting out does not affect your booking.

We only send messages about your own appointments. We do not send marketing messages on WhatsApp.

We share your information only with the service providers that make the salon booking work: Meta for WhatsApp message delivery and for measuring our ads, our payment provider for online payments, and our hosting and database providers for storing the booking record.

These providers act on our instructions and may only use the information to provide their service to us.

We may also share information where the law requires it.

We keep your account and appointment history for as long as your account is open, and afterwards only as long as we need it for our financial and legal records.

You can ask us to delete your account at any time.

To delete your account and the personal information we hold about you, send a WhatsApp message to +961 76 811 218, or write to us through the contact page, using the name and phone number you booked with.

We confirm the request with you and then delete your account, your contact details, and your appointment history within 30 days.

We keep only the records the law requires us to keep, such as payment and tax records, and we use them for nothing else.

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it.

You can withdraw your consent to WhatsApp messages at any time without losing access to booking.

To make any of these requests, contact us using the details below.

Access to customer records is limited to salon staff who need it. Information is stored with established hosting providers and transmitted over encrypted connections.

Accounts are intended for adults. A parent or guardian should make the booking for a child and provide their own contact details.

If we change how we handle your information, we will update this page and change the date shown above.